Job number: 632-13-01-04-2012
Mabey Bridge & Shore, Inc. (MBSI) is seeking an experienced Customer Service Representative to support our Philadelphia, Pennsylvania location.
This position provides customer service and administrative assistance to our clients and our depot to ensure efficiency and effectiveness in the day-to-day operations of the office. The position requires a self-starter committed to high quality service with the ability to maintain a strong customer service demeanor under pressure.
DUTIES/RESPONSIBILITIES:
- Recording of all incoming calls and process all of customer calls to the relevant to Sales, MBSI staff, message taking, and subsequent follow up with necessary action.
- Preparation of quotations and bid packages to the required standard and accuracy, to allow for customer review and acceptance.
- Coordinate and schedule deliveries and collection of bridging, propping, shoring, and matting equipment.
- Maintain job calendar of orders coming in and going out.
- Responsible for the accurate and daily update of the company authorized Customer Contact Management system (salesforce.com or alternative) and enter all quotes into the depot’s system.
- Create and maintain customer’s files with required paperwork (i.e. signed quote, directions, engineering if required, g.o., credit applications, etc.).
- Preparation of Purchase Orders and Goods Received Notes (GRNs).
- Prepare Product Requirement list off of all quotes produced and e-mailing them to proper MBSI staff.
- Processing Goods Outward and Goods Inward notes along with any other data entry documents into the system.
- Off Rental procedures in computer (collection notes).
- Advise customers of outstanding equipment on site or damages accrued on the contract and any other charges that may be applied (trucking detention times).
- Communicate and coordinate with yard foreman, asst. depot manager, or depot manager on orders going in and out.
- Transport issues: job confirmations to transport companies, instructions to drivers, processing invoices, schedule truckers for loads or collections on site.
- Follow up with customers to assure satisfaction, respond to, and solve or refer problems.
- Research complaints concerning services rendered, referring complaints of service failures to designated departments for investigation.
- General clerical duties, sales, and operations functions as directed by depot manager/supervisor (reports, etc.).
- Other duties as assigned.