Job number: 202-13-02-13-2012NJ
Mabey Bridge & Shore is seeking an experienced Customer Service Representative for our Piscataway, New Jersey location.
Duties / Responsibilities:
- Recording of all incoming calls and process all of customer calls to the relevant to Sales, MBSI staff, message taking, and subsequent follow up with necessary action.
- Preparation of quotations and bid packages to the required standard and accuracy, to allow for customer review and acceptance.
- Coordinate and schedule deliveries and collection of bridging, propping, shoring, and matting equipment.
- Maintain job calendar of orders coming in and going out.
- Responsible for the accurate and daily update of the company authorized Customer Contact Management system (salesforce.com or alternative) and enter all quotes into the depot’s system.
- Create and maintain customer’s files with required paperwork (i.e. signed quote, directions, engineering if required, g.o., credit applications, etc.).
- Preparation of Purchase Orders and Goods Received Notes (GRNs).
- Prepare Product Requirement list off of all quotes produced and e-mailing them to proper MBSI staff.
- Processing Goods Outward and Goods Inward notes along with any other data entry documents into the system.
- Off Rental procedures in computer (collection notes).
- Advise customers of outstanding equipment on site or damages accrued on the contract and any other charges that may be applied (trucking detention times).
- Communicate and coordinate with yard foreman, asst. depot manager, or depot manager on orders going in and out.
- Transport issues: job confirmations to transport companies, instructions to drivers, processing invoices, schedule truckers for loads or collections on site.
- Follow up with customers to assure satisfaction, respond to, and solve or refer problems.
- Research complaints concerning services rendered, referring complaints of service failures to designated departments for investigation.
- General clerical duties, sales, and operations functions as directed by depot manager/supervisor (reports, etc.).
- Other duties as assigned.
Requirements:
- High School Diploma or equivalent; some college or college degree preferred.
- At least 2 years of Customer Service experience, preferably in the construction industry
- Technical background; mechanically inclined
- Excellent organizational skills
- Excellent oral and written communication skills
- Experience with standard office computer programs
- Inside Sales experience preferred
If you are interested in this position, please submit your resume through our Employment Application or Careers@mabey.com.
EOE/ Drug-free Workplace