Job number: 000-71-031411
Mabey Bridge & Shore, Inc. is seeking a Customer Service Representative - to support all product lines at our Headquarters in Elkridge, Maryland.
This position reports to the Senior Vice President of Sales and Marketing and will be a member of the company’s strategy committee. This position will provide branding strategy, marketing analysis and statistical data on market trends for the company’s products and geographic locations. This position requires a high degree of professionalism, effective interpersonal skills and a team player mentality.
Duties / Responsibilities:
- Responsible for brand marketing and maximizing web presence through social media and other means.
- Researches and analyzes market conditions in local, regional, or national area to determine potential sales of product or service.
- Runs analysis involving competitors, pricing, sales, and methods of marketing
- Reviews existing and potential customer preferences, economic conditions, advertising, distribution, and other factors that may influence future sales.
- Analyzes data and recommends specific actions based on findings.
- Establishes research methodology and designs format for data gathering, such as surveys, opinion polls, or questionnaires.
- Examines and analyzes statistical data to forecast future marketing trends.
- Oversight of customer loyalty program, collects data on customer preferences and buying habits.
- Prepares reports and graphic illustrations of findings.
- Supports a broad range of marketing activities and/or promotes sales and creates goodwill for organization's products or services among customers or prospects.
- Supports activities in promotional programs and advertising, including coordination of printing, copy editing, shipping, and delivery of materials.
- Updates website on a regular basis and works with developers to build new portions of the site.
- Interacts with a range of distributors, advertising sales representatives, vendors, and public relations firms.
- Coordinates event management including local events, sampling events, and trade shows.
- Other duties as assigned.
Requirements:
- Requires a bachelor’s degree with a major in Marketing or equivalent
- At least 4 years of marketing experience in a private organization, preferably in the construction or utilities industry.
- Requires high proficiency in Word, Excel, PowerPoint and Outlook and social media management
- Requires experience with an inventory control system and customer management system.
- Requires basic knowledge of HTML codes and web design.
- Strong written and verbal communication skills.
- Organized with ability to multi-task, but ultimately, clear prioritization skills are a must.
- Ability to travel as needed.
If you are interested in this position, please submit your resume through our Employment Application or Careers@mabey.com.